Net Promoter Score

Measure the loyalty of your customers with a simple universal question. NPS is the favorite CX metric among companies worldwide. Approximately it is used by two thirds of the total companies that seek to define their position.

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EmotioCX - Net Promoter Score (NPS)
Net Promoter Score

Measure the loyalty of your
customers in real time

EmotioCX facilitates the collection of perceptions that people have about your services. We facilitate the visualization and understanding of the insights of your customers.

NPS + Ethnography = Increased customer intelligence

We understand that business intelligence is closely intertwined with that of the client. We help you segment, measure and understand the type of loyalty you inspire your clients.
EmotioCX - Net Promoter Score (NPS) en el mundo

Do you know where you are when compared to the global industry?

We help you understand if your position is advantageous in your market and we give you keys to improve your NPS results and thereby strengthen loyalty relationships.

Loyalty measurement in simple: scan and evaluate

NPS is part of a simplified CX program that measures the experiences of your clients in 2 phases: Interaction with touchpoint and affective perception.
Learn more in our blog

"Customers do not expect you to be perfect. They expect you to fix things when they go wrong".

Donald Porter
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We are the best suite for Customer Research

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