Discover what kind of affective relationship you have in the short and long term. NEV is basically the act of measuring positive and negative emotions in order to understand what drives the action of preference in a short and long term relationship.
Do you know what emotions you inspire in your clients?
NEV shows how you are doing with your customer experience. Some emotions generate a short-term purchase, in turn, others do so in the long term. We allow us to understand emotions and how they generate value in any direction.
Discover the most frequent emotions
More than 90% of the client's experience is emotional, sometimes at a conscious level and in another subconscious. These emotional reactions occur during a client's trip, from moment to moment.
We present the 4 clusters that define an affective relationship
Visualize in a single screen and with a high level of detail, the relationships of your clients according to age range, sex and percentage of importance in a long-term relationship. All in real time and without complications.
Measuring relationships in simple: scan and evaluate
NEV is part of a simplified CX program that measures the experiences of your clients in 2 phases: Interaction with touchpoint and affective perception.